Privacy Policy
This Privacy Policy explains how The Anxiety Clinic, operated by Victoria Irving Hardy, collects, uses, and protects your personal information.
By using our services or submitting your information, you agree to the terms of this policy.
1. Who We Are
The Anxiety Clinic is owned and operated by Victoria Irving Hardy.
We provide emotional wellbeing services including EFT, Emotional Freedom Technique, Matrix Reimprinting, and belief system work.
Our goal is to support individuals in managing anxiety, stress, and related emotional challenges.
2. Information We Collect
We collect personal information that you provide when booking or attending sessions, including:
– Your full name
– Contact details, such as phone number and email address
– Information shared during consultations or sessions
– Payment and billing details (if applicable)
– Emergency contact details (when required)
3. How We Use Your Information
Your information is used for the following purposes:
– To arrange and deliver therapy sessions
– To communicate with you about appointments and enquiries
– To manage records of sessions and progress
– To process payments
– To comply with legal or regulatory requirements
4. Lawful Basis for Processing
Your personal information is processed under the following lawful bases:
– Your explicit consent for communication and therapeutic work
– Contractual necessity for session booking and delivery
– Legal obligations for record-keeping and accounting
– Legitimate interest in providing professional wellbeing services
5. Confidentiality and Security
All information shared during sessions is confidential.
Your records are securely stored in password-protected systems or locked files, accessible only to Victoria Irving Hardy.
Information will not be shared with third parties unless:
– Required by law
– There is serious concern for your safety or the safety of others
– You provide written consent
6. Data Retention
Client information is kept for up to seven years following the last session, in line with professional and legal standards.
After this period, records are securely deleted or destroyed.
7. Your Rights
Under UK and Isle of Man data protection laws, you have the right to:
– Access the personal data held about you
– Request correction of inaccurate information
– Request deletion of your personal data (subject to legal requirements)
– Withdraw consent for processing (where applicable)
– Request data portability (transfer of your data to another provider)
8. Cookies and Website Data
The Anxiety Clinic website may use cookies to improve user experience and track basic analytics.
These cookies do not store personal information unless you choose to submit it through a contact or booking form.
You can disable cookies through your browser settings at any time.
9. Third-Party Services
We do not sell, share, or rent your information to third parties.
If we use third-party services such as payment processors, online booking tools, or email providers, these services comply with GDPR and data protection regulations.
10. Data Storage and Transfers
All client data is stored securely within the Isle of Man and/or the UK.
In the rare case of using secure cloud services, data will be stored in GDPR-compliant environments.
11. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in regulations or practices.
The latest version will always be available on our website, and significant changes will be communicated to clients where relevant.
12. Contact Information
If you have any questions or concerns about how your data is handled, please contact:
The Anxiety Clinic
Practitioner, Victoria Irving Hardy
Address, 6 Prospect Hill, Douglas, Isle of Man, IM1 1EJ
Email, Victoria@theanxietyclinic.im
Phone, +44 7624 233571